Tag Archives: Blank

Knowledge, skills and personality of entrepreneurs

A friend (thanks Kevin!) just retweeted the following: What kind of Knowledge, skills and personality traits are common to successful entrepreneurs?

I tend to agree 100% but I may have an idealized view of my own experience! It also reminded me another quote from the same period (2011 vs. 2010) by Steve Blank: Over the last decade we assumed that once we found repeatable methodologies (Agile and Customer Development, [Lean Startup], Business Model Design) to build early stage ventures, entrepreneurship would become a “science”, and anyone could do it. I’m beginning to suspect this assumption may be wrong. It’s not that the tools are wrong. Where I think we have gone wrong is the belief that anyone can use these tools equally well. In the same way that word processing has never replaced a writer, a thoughtful innovation process will not guarantee success.” Blank added that “until we truly understand how to teach creativity, their numbers are limited. Not everyone is an artist, after all. The full interview can be found on archive.org.

and also Komisar: “I think there’s stuff you can’t possibly learn in school and I’m not even sure you can learn that on the job. There’s an entrepreneurial character. Some people have it and some people don’t. Some people may not think they have it, and they may have it. A lot of people they think they have it, and many don’t.”

The Mom Test by Rob Fitzpatrick

The “Mom Test” is an intelligent book for any student of Steve Blank and his “Customer Development” model: validating hypotheses to launch a startup by exploring the existence of customers and of a market, of course. But how do you concretely approach this delicate phase when you are not a specialist?

Author Rob Fitzpatrick says he has faced this situation multiple times and gives excellent advice including how to conduct initial interviews and learn relevant information from them. This is, I believe, the main and rather rare quality of this book. An absolute must-read when you feel helpless on the subject and even more if you do not think you need advice!

This is a small 122-page book that I really recommend reading. Here are some extracts that I hope will convince you

Every question we ask carries the very real possibility of biasing the person we’re talking to and rendering the whole exercise pointless. (Page 3)

And I add a strong statement from Steve Blank: Talking to customers is hard.

The measure of usefulness of an early customer conversation is whether it gives us concrete facts about our customers’ lives and world views. (Page 12)

The Mom Test:
1. Talk about their life instead of your idea
2. Ask about specifics in the past instead of generics or opinions about the future
3. Talk less and listen more.
(Page 13)

Blank talks about “a day in the life of your customer”. You need to understand the actions and the interactions, who does, who decides, who pays.

Here is a list, according of the author, of good and bad questions:
“Do you think it’s a good idea?”
“Would you buy a product which did X?”
“How much would you pay for X?”
“What would your dream product do?”
“Why do you bother?”
“What are the implications of that?”
“Talk me through the last time that happened.”
“Talk me through your workflow.”
“What else have you tried?”
“Would you pay X for a product which did Y?”
“How are you dealing with it now?”
“Where does the money come from?”
“Who else should I talk to?”
“Is there anything else I should have asked?”

at page 15 and he lets you think about what is bad and good before giving his views.

What you should have in mind is given page 22: “They own the problem, you own the solution.” And this is so true as Henry Ford or Steve Jobs mentioned, customers do not know what they want!

So (page 49), when interviewing, “Start broad and don’t zoom in until you’ve found a strong signal, both with your whole business and with every conversation.

How to begin?

In his original book on Customer Development, 4 Steps to the Epiphany, Steve Blank solves this by recommending 3 separate meetings:
the first about the customer and their problem;
the second about your solution;
and the third to sell a product.
By splitting the meetings, you avoid the premature zoom and biasing them with your ideas. In practice, however, I’ve found it both difficult and inefficient to set them up. The time cost of a 1-hour meeting is more like 4 hours once you factor in the calendar dance, commuting, and reviewing.

If the solution isn’t a 3-meeting series, then what is it? You may have noticed a trend throughout the conversation examples we’ve seen so far: keeping it casual. (Page 56)

Rule of thumb: Learning about a customer and their problems works better as a quick and casual chat than a long, formal meeting.

Advancement

Then you need to deliver (page 62): “When you fail to push for advancement, you end up with zombie leads: potential customers (or investors) who keep taking meetings with you and saying nice things, but who never seem to cut a check.

Rule of thumb: “Customers” who keep being friendly but aren’t ever going to buy are a particularly dangerous source of mixed signals.

Ideally you should find a champion as an early customer. Page 73: “Steve Blank calls them earlyvangelists (early evangelists). In the enterprise software world, they are the people who:
• Have the problem
• Know they have the problem
• Have the budget to solve the problem
• Have already cobbled together their own makeshift solution”

Of course to ask questions, you must organize conversations. This is what chapter 6 is about…

A short extract: “The framing format I like has 5 key elements.
1. You’re an entrepreneur trying to solve horrible problem X, usher in
wonderful vision Y, or fix stagnant industry Z. Don’t mention your idea.
2. Frame expectations by mentioning what stage you’re at and, if it’s true,
that you don’t have anything to sell.
3. Show weakness and give them a chance to help by mentioning your
specific problem that you’re looking for answers on. This will also
clarify that you’re not a time waster.
4. Put them on a pedestal by showing how much they, in particular, can
help.
5. Ask for help.”

Rule of thumb: Keep having conversations until you stop hearing new stuff.

And then you will need to focus by doing customer segmentation and slicing. This is chapter 7.

Rule of thumb: Good customer segments are a who-where pair. If you don’t know where to go to find your customers, keep slicing your segment into smaller pieces until you do.

Process

Avoid creating (or being) the bottleneck. To do that, the customer and learning has to be shared with the entire founding team, promptly and faithfully. That relies on good notes plus a bit of pre- and post-meeting work.

Everyone on the team who is making big decisions (including tech decisions) needs to go to at least some of the meetings.

The tech guys don’t need to go to most of the meetings, but you’ll all learn a ton from hearing customer reactions first-hand occasionally. You’ll also be able to help each other catch and fix your conversation mistakes and biases. (Page 99)

What is the number of people that should face customers? 2 is ideal, 1 is not enough to take notes and avoid bias, more is messy.

Conclusion

I still ask dumb questions all the time. You will too. Don’t beat yourself up over it. In fact, just yesterday I screwed up a particularly important meeting by slipping into pitch mode (this was yesterday at the time of writing… hopefully not again at the time of reading). (Page 112)

with a nice final quote : “Having a process is valuable, but don’t get stuck in it. Sometimes you can just pick up the phone and hack through the knot.” (Page 113)

PS: I think the Mom Test is more convincing than Reis’ Lean Startup, you can read here about the reason of my skepticism.

PS2: thanks to Laurent and Monica for advising me to read this little gem!

Whats’s a startup? (part 4)

I used today again Steve Blank’s marvellous definition of a startup that I had used last time in 2013 here.

You can listen to him giving it in Helsinki in 2011 at Aalto University

or through his Mooc here:

It’s obvious once you heard it and took so many years to be designed!

In these uncertain times of Coronavirus, I can only advise you to relax. One way for me was tonight through Recomposed by Max Richter – Vivaldi’s Four Seasons.

The book that launched the Lean Startup revolution

There is nothing really new with Steve Blank’s 5th edition of The Four Steps to the Epiphany. But first I lost my first copy (who has it?) and second I thought I should read again this bible for entrepreneurs. So why not a second look.

Four-Steps-to-the-Epiphany-5th-edition

Ten years after the 1st edition, Blank is as right as ever. His Customer Development model is a great lesson about the dangers of business plans and of product development without some validation form early customers and the Market. You can read my post from 2011, Steve Blank and Customer Development. You should, as I will not say again what I said then. I do not have much to change. Let me just say again a few key elements:

– “The good new is these customer and market milestones can be defined and measured. The bad news is achieving these milestones is an art. It’s an art embodied in the passion and vision of the individuals who work to make their vision a reality. That’s what makes startups exciting.” [Page 22 and see note (1) below]
– Start-ups are not early versions of established companies. they have nothing to do with them in fact. “Startups are temporary organizations designed to search for a scalable and repeatable business model.” As a consequence, people running start-ups (product, sales, marketing, management) need to understand the start-up culture and dynamics. “Traditional functional organizations [Sales, Marketing and Business Development] and the job titles and the job descriptions that work in a large company are worse than useless in a startup. They are dangerous and dysfunctional in the first phases of a startup.”[Appendix A, “The Death of the Departments”.]

Blank’s Four Steps to the Epiphany is not easy to read but it is a must have and a must read for any entrepreneur!

(1) In another interview Balnk explained: Over the last decade we assumed that once we found repeatable methodologies (Agile and Customer Development, Business Model Design) to build early stage ventures, entrepreneurship would become a “science,” and anyone could do it. I’m beginning to suspect this assumption may be wrong. It’s not that the tools are wrong. Where I think we have gone wrong is the belief that anyone can use these tools equally well.” In the same way that word processing has never replaced a writer, a thoughtful innovation process will not guarantee success. Blank added that ” until we truly understand how to teach creativity, their numbers are limited. Not everyone is an artist, after all.”

The challenge(s) of innovation

Entreprise Romande asked me to write a short article about Innovation. It was published on March 2, here is my quick (and dirty) translation

Two famous quotes are worth recalling: in 1899, Charles Duel proposed to close the patent office he headed the U.S. stating that “everything that has to be invented has already been.” Less than a century later, Bill Gates stated with conviction that “a computer did not need the equivalent of more than a memory disk.”If these two predictions show that the difficulties of innovation are linked to the difficulty in predicting the future too far, they are unfortunately only legends! It remains no less true that innovators face many obstacles, the first of them being the permanent uncertainty in which swims the one who wants to offer something new.

The difficulties do not stop at the door of the future. In a famous book, Professor Clayton Christensen explains the dilemma of large companies toward innovation. Christensen uses the term Great and not Large because he speaks of the best managed corporations: by being attentive to their customers, they constantly seek to serve them better by improving the constant changes in the quality of their products and services. In doing so, it is extremely difficult to see coming revolutions, all the more difficult to identify that they often start very humbly, with products of inferior quality and very incomplete. Christensen cites numerous examples, but simply note that Microsoft almost missed the turn to a web that did not generate income, Nokia has missed the market for smart phones and I remind you this famous quote by Henry Ford: “If I had asked consumers what they wanted, they would have said a faster horse.”

Any smart player quickly learns from those mistakes. Christensen, who has become an icon in innovation, explains that the major players must simply create spin-offs away from customers and development centers. Despite some initial mistakes, Nespresso has become a flagship product of Nestle. Perhaps less known is the fact that Cisco has become a major player in the world of servers thanks to a start-up it had funded in its infancy and then acquired. The lessons were digested; Christensen and other experts today have become popes of innovation with more refined models

The spin-off concept is nowadays obvious, and good news, there is no need for significant resources, at least initially. Experts advocate rapid iterations in constant contact with potential customers, from the start of a project. It was also understood that one must first find customers willing to test visionary products, even promising but incomplete. Adjustments can be made continuously and avoid unnecessary investments in directions that the market would refuse later. Finally, the transition for visionary customers to more conservative customers will require a specific strategy and often a new team for product development. Systematic procedures that would ensure the success of future innovations? Unfortunately not. In a recent interview to the Finnish press, Steve Blank who believed he had developed a scientific theory of innovation said, ” Over the last decade we assumed that once we found repeatable methodologies (Agile and Customer Development, Business Model Design) to build early stage ventures, entrepreneurship would become a “science,” and anyone could do it. I’m beginning to suspect this assumption may be wrong. It’s not that the tools are wrong. Where I think we have gone wrong is the belief that anyone can use these tools equally well.” In the same way that word processing has never replaced a writer, a thoughtful innovation process will not guarantee success. Blank added that ” until we truly understand how to teach creativity, their numbers are limited. Not everyone is an artist, after all.”

Steve Blank and Customer Development

Although I had mentioned him in previous posts such as The Art of Selling and his Views on Entrepreneurship, I had never read Steve Blank’s until now. I just finished reading The Four Steps to the Epiphany and I must just say it is a great book.

I will explain into some details his theory but the main reason I love this book is how he explains why founders are critical in all the decisions of the early phases of a start-up. Not the usual “hire business people”, but “learn and become an expert until you reach your limits”. I should immediately add that it is not an easy book to read and certainly mostly useful to people in the process of launching a start-up or developing new products. His web site steveblank.com is also very informative, you will find tons of slides of his teachings on the web and I particularly recommend the list of books he suggests reading.

Steve Blank is famous worldwide (mea culpa for not mentioning him more before) for his theory on the Customer Developement. Whereas we all know that the high-tech world is not about technology (no it’s not; ideas and technologies are far from sufficient to explain this world), we have a tendency to focus on products (much more important than technologies) and markets (business vs. technology). But Steve Blank explains how products can be an illusion (if never sold to customers) and how markets can be extremely dangerous if not well understood; whereas what counts are the users of products, the people which make markets, i.e. the customers. He explains how important it is to interact with potential customers in an iterative manner (bottom-up) even before designing and developing the product, then while developing them and be careful about a top-bottom-only analysis of the markets.

This is one of his famous slides where he explains that Product Development in isolation is deathly and should be done in parallel with Customer Developement only. Start-ups do not need teams in Marketing, Sales or Business Development, but only two teams, in Product Development and Customer Development, each headed by one of the Founder(s)/CEO. Below is another detailed description of this process (also available online). Then when they become large, they can switch to the traditional models.

You should absolutely read this if you are in a start-up mode. This may help you avoid many (possibly deathly) mistakes.

Steve Blank’s on entrepreneurship

Steve Blank is famous in Silicon Valley as an entrepreneur and teacher of entrepreneurship. In particular, he has a Secret History of Silicon Valley which shows the importance of the military and cold war in its development.

He recently published a very optimistic blog When It’s Darkest Men See the Stars.

He claims entrepreneurship barriers are changing. These were:
1. long technology development cycles (how long it takes from idea to product),
2. the high cost of getting to first customers (how many dollars to build the product),
3. the structure of the venture capital industry (a limited number of VC firms each needing to invest millions per startups),
4. the expertise about how to build startups (clustered in specific regions like Silicon Valley, Boston, New York, etc.),
5. the failure rate of new ventures (startups had no formal rules and were a hit or miss proposition),
6. the slow adoption rate of new technologies by the government and large companies.

And we are facing a new world he calls “The Democratization of Entrepreneurship” and he sees
– A Compression of the Product Development Cycle
– Startups Built For Thousands Rather than Millions of Dollars
– A New Structure of the Venture Capital industry
– Entrepreneurship as Its Own Management Science
– Consumer Internet Driving Innovation

I reacted on his blog and wrote this: I have to admit I am puzzled. Let me elaborate.
On the positive side, the optimism expressed is very refreshing and I felt really good after reading it. I tend to agree with the lower barriers to entrepreneurship, and probably I kept my sun glasses in the dark too long, so I do not see the stars. (But I will think this is a great article that I want to mention to my own little network.) But on the other side, I am concerned that the same barriers still exist in biotech, semiconductor (and most hardware products if they embed radical innovations) or even in cleantech/greentech (which by the way maybe be more a bubble than a real new field). In these fields, product development is as long, VCs are afraid sometimes of the capital requirements, Richard Newton, the Berkeley professor (http://www.eecs.berkeley.edu/~newton/presentations), had noticed a long time ago, that most talents go out of these tough fields to easier or more promising fields (it was from electronics to internet in the 90s). It might be that we do not (have to) innovate as much in these classical fields anymore, in which case you are totally right. But if not, we are just moving to the low hanging fruits of innovation, and we are blinded by superstars but do not see the myriads of others (needs, opportunities) we should also focus on…