Start-Up: the book

Tesla Motors recently filed to go public. Behind the success story is a strange tale of founders. You should read first the Wikipedia page about Tesla. You will see that there are five founders. Because there’s been a litigation and a judge decision, it shows that defining a founder is not so easy. My definition of founders would be limited to Martin Eberhard and Marc Tarpenning, but because their initial business angel has become the CEO, it is more complex according to the judge.

What is even more interesting is that Elon Musk, the BA and CEO, was a founder of Paypal, or more precisely of one of the two start-ups which merged to give Paypal (X.com and Confinity). Then he was fired or left Paypal, similarly to what Musk did to Eberhard and Tarppening. Amazing, no?

So I provide here two cap tables! The Tesla one first and the Paypal one follows. I hope you will appreciate the information and you can react about founders, investors and the sometimes sad stories behind the scene of success stories…

First the Tesla equity tables and investors. Click on the pictures to read them!

The reason why there are green cells is because the company is not public yet. So the IPO date and price per share are fictitious. I do not know how much the founders exactly have but there was apparently about 8M founders’ shares. Now the company has raised a lot of money:

Finally, here is how the share dilution occured:

Am I doing here a Freudian analysis? Whatever is the Paypal stories through the X.com and confinity merger:

The equity table

and the investors

The beauty of all this is that behind the numbers, their complexity, there are many untold stories about founders, business angels, investors and success. React…

I just met this morning Fred Destin in the beautiful Rolex Learning Center at EPFL. We both have a passion for entrepreneurs and architecture!

Fred told me he liked my equity tables and pies (check skype, mysql, Kelkoo, Synopsys, Genentech, Adobe, or the general one.

So as a small gift to Fred who is moving to the Atlas office in Boston this summer, here is the equity case of A123 Systems, an MIT spin-off which went public last September.

I am aware the pictures are not very nice but you can enlarge them and ask me for the excel file…

One of my favorite entrepreneurial web site, the Stanford Technology Ventures Program, just published its new batch of short videos.

The lessons are quite interesting as I found them not intuitive and quite uncommon:
- you do not have to work too much
- you should do what you love
- there are not rules.

So here is the first one: Great Ideas Derive from Well-Rested Minds. “Being a workaholic is no guarantee of success. David Heinemeier Hansson points out that 37signals’ main product, Basecamp, was created on 10 hours a week of development for a total of six months. When you’re overworked, you can’t think creatively.”

What about next: Do What You Like to Get Where You Want. “John Melo, CEO of Amyris Biotechnologies, enjoyed building oscilloscopes, circuits and transistors - and yet he was a college dropout. In this clip, Melo comments on his non-linear career path and how his passion, personal interest, and sense of independence have propelled him from one episodic position to another. He states that he first looked for opportunities to do the things he loved to do, and then focused on the places he wanted to be.”

Finally, Entrepreneurs Have No Rules. It also says: “Never give up the title of CEO… In many cases, it is the founder who is able to provide the vision to effectively direct product development.”

Two recent posts address the topic of the Founder. Kevin Vogelsand describes his experience as an entrepreneur without experience On Founding a Company Fresh Out of College. Olivier Ezratty is interested in the lonely founder in the cas difficile de l’entrepreneur isolé. Both topics are important and I submit to your thoughts the following table that I had publkished in my book:

Ezratty also deals with equity sharing between founders, something I had stuided in a aborde aussi le sujet important du partage d’equity entre fondateurs que j’avais abordé dans un past post. In that post is mentioned an article I did not know by Paul Graham:
The Equity Equation.

Here is my third contribution to Créateurs, the Geneva newsletter, where I have been asked to write short articles about famous success stories. After Adobe and Genentech, here are some thoughts about women and high-tech entrepreneurship.

Women Entrepreneurs? Carol Bartz, Sandy Kurtzig…

… but also Ann Winblad, Catarina Fake, Kim Polese, Candice Carpenter, Mena Trott.
The list may go on but would not be much longer. Why so few women in high-tech entrepreneurship? And even worse, why are they so little known? The answer is simple: the situation is just an illustration of their position in science, in high-level positions in companies or in society more generally. A few anecdotes will show however that they have nothing to prove their male counterparts.

Sandy Kurtzig is a school dropout. She stopped the PhD program she was following at Stanford University and joined General Electric. She discovered there that computer science must help in improving manufacturing (such as in inventory management or logistics) and left again to found Ask Computer in 1972 with $2’000 from her own savings. “No venture capitalist would have given me money in the beginning. First software was seen of no value and then I was a woman.” She declined an acquisition offer from Hewlett-Packard in 1976 and in 1981 Ask Computer went public on Nasdaq. (The reader should remember that Apple had gone public in December 1980 and Logitech was founded in January 1981.) When she left Ask in 1989, the company had $189M in sales. Her advice to entrepreneurs? Believe in yourself, hire the right people and share success. Do not be afraid of making mistakes.

Carol Bartz also began her career in a big company: 3M is the inventor of the famous post-it. She heard there: “you are a woman, what are you doing here?” She left the company when he understood she would not be promoted because she was a woman. A few years later, she moved to Silicon Valley. “Even in this region, being a woman is belonging to a minority.” Her comment will not prevent her from becoming CEO of Autodesk in 1992. (Autodesk is the world leader for 3D software for architecture and mechanical design with $2B in sales in 2008.) That same year, in 1992, she was diagnosed with cancer. She will have chemotherapy while managing her company. She succeeded twice. “With private life and work, you do not have time to wonder if you are all right or not.” Work was a distraction and the leadership she showed was a strong motivation for her colleagues.

She is also fighting for the position of women in science: “I sincerely believe that women are dissuaded [from doing science]. They are told it is not important. Another female entrepreneur, Ann Winblad adds: “The daughter of a friend of mine is worried about appearing too nerdy if she invests in science. However some of the successful women – myself, Carol Bartz – all of us were math whizzes and we really had fun teenage lives as well as adult lives and have been very successful. The problem is that we need role models like Steve Jobs with this inspirational product, the iPod. Something is getting lost in the message because not many say I want to be like them.”

In January 2009, Carol Bartz became Yahoo’s CEO. The task may not be easy. Should we listen to Caratina Fake, founder of Flickr: « There is a lot of institutionalized sexism working against women in business and I think that people aren’t even aware that it’s there. » This post is unfortunately too short to celebrate women as entrepreneurs- Those who succeeded had to be exceptional and those who try also, without any doubt. The barriers entrepreneurs face are amplified for women. I will just conclude by copying the poet in saying that, in the start-up world maybe “Women are the Future of Men”.

To know more:
Carol Bartz in “Betting It All” by Michael Malone (Wiley, 2002).
Sandy Kurtzig in “In the Company of Giants” by R. Dev Jager and R. Ortiz (McGraw Hill, 1997)

Next article: A European in Silicon Valley, Aart de Geus.

Here is my second contribution to Créateurs, the Geneva newsletter, where I have been asked to write short articles about famous success stories. I began last quarter with Adobe and its founders John Warnock and Charles Geschke, here is now Bob Swanson, Herbert Boyer, founders of Genentech.

Bob Swanson and Herbert Boyer: Genentech

In the start-up world, biotechnologies do not seem to belong to the same world: they seem to always be reserved to high-caliber scientists not to say Nobel prize winners that investors would back with their money. So… where is the entrepreneur?

The story about the Genentech beginnings is probably the best illustration that a visionary entrepreneur is also necessary in biotechnologies. Much more than just a start-up, it is an entire industry that Bob Swanson founded.

The legend says that Bob Swason, a 29-year old venture capitalist, met Herbert Boyer, a professor at the University of California in San Francisco (UCSF). The money of Bob and the ideas of Herbert made possible the creation of Genentech in 1976, followed by its IPO in 1980. The story deserves however a little more attention. Bob Swanson was not really an investor. He is an entrepreneur. he has been hired by Kleiner and Perkins (KP) who had understood that the real value of a venture capital firm is to create company and not only to fund them. They understood this after the success of Tandem and Jimmy Treybig whom they financed from day 1 in 1974. (See KP first fund).

Bob Swanson is fascinated by the potential of biology and genetics. (He has a BS in chemistry from MIT and an MBA). After helping KP for one their portfolio company, he leaves the fund to dedicate himself to his new passion. He meets many professors in the Bay Area but all of them explain him that their work is about science, leading edge science for sure and very far from commercial applications.

Herbert Boyer is not a typical professor. Together with Stanley Cohen, he is the inventor of a patented technology, which was not common in the academic world of the seventies. Known as the Cohen-Boyer patent, it describes how to manipulate the DNA and it is so fundamental that any new technology in the field needs to use this patent, which means obtaining a license on the technology and paying royalties to its owners, Stanford University and UCSF. In total, more than $250M was generated in royalties over 20 years.

The beginnings of Genentech are a combination of history and legend. Swanson calls Boyer who tells him he is very busy but he agrees on a 10-minute talk on a Friday afternoon. Swanson is obsessed about one single thing: the applications of research. Boyer replies that there is certainly some potential but it will require another 10 years of research. “Why, why, why?” Swanson does not stop saying to the point that Boyer finally concludes “why not? May be it can be faster.” The 10-minute talk has become a 3-hour discussion. Genentech is born, at least in two minds full of beer!

They still have to convince the skeptics. Among them, the potential investors. A week later, Tom Perkins meets with the two men and he remembers: “the technical risks were huge. I was very skeptical. I did not know anything in biology.” Kleiner is however very impressed by the energy of Swanson and the expertise of Boyer. He decides to try, step by step in order to diminish the risks and minimize the initial investment. Kleiner invests $100’000 which will last nine months.

The rest is History. Genentech synthesizes insulin in 1978 and growth hormone in 1979. Genentech also raised $10M with private investors before going public on Nasdaq in 1980. For the first time, a biotech company goes public with no revenue and its first product is not approved yet (it will be in 1985 only). In 1990, Roche and Genentech will sign a strategic partnership which makes the Swiss company its major shareholder. In 2009, Roche acquired all the remaining shares of Genentech.

Swanson was not an investor, but a visionary entrepreneur. Boyer was not a professor in his ivory tower. They were also lucky to have the best of mentors, Tom Kleiner. A lot of energy and passion, great ideas, some money. It is an almost accidental meeting which is responsible for the growth of a industry worth tens of billions of dollars.

Icing on the cake, the Genentech capitalization table at its IPO:

Pour en savoir plus:

Internet Archive:
http://www.archive.org/search.php?query=genentech

The Genentech web site:
http://www.gene.com

Next quarter: Women entrepreneurs, Carol Batz and Sandy Kurtzig

Créateurs, a local newsletter asked me to  write short articles about famous success stories. I decided to begin with Adobe and its founders John Warnock and Charles Geschke. You will find the full text below as well as the usual data I like to give about start-ups: the capitalisation table of the company at its IPO and how shareholding evolved from foundation to public offering. Here is the article you may found in french in the Newsletter.

John Warnock and Charles Geschke: Adobe

Start-ups are very often associated to their founders. Entrepreneurs such as Steve Jobs or Bill Gates are obviously linked to the company they created. John Warnock and Charles Geschke may be less famous but their story is as fascinating.

Without the profile of the atypical entrepreneur (they are not “school dropouts” who launched their venture in their twenties), Warnock and Geschke founded Adobe Systems in 1982 when they were more than 40-year-old. Adobe is famous for some of the most popular software worldwide such as Acrobat and Photoshop.

From the printer to the printing protocol
It all began in the 70’s, at the renowned Palo Alto Research Park of Xerox, the vendor of copy machines. The two engineers are more and more frustrated. Xerox may have enabled the development of the computer mouse, word processing, email or Ethernet, but it has been incapable of transforming them in commercial products. Warnock and Geschke cannot convince their management of the potential of their research. “Part of it was fear and misunderstanding” but they also admit that “in fairness to the management, I think we as researchers were a little naïve about what it would take to get these things from conceptual operating prototypes all the way to full-production, supportable products. But we sort of hoped that they would hire the people who could do that.”

They left Xerox in 1982 and raised $2.5M to develop their project: high quality printers and a system which connect them to computer networks. When they met potential customers (Apple, Dec), they discovered that nobody is really interested. Steve Jobs explains to them that he needs their printer protocol, Postscript, for the Macintosh he is developing. They immediately change their business plan. Adobe became a software company with the success we all know.

Some good advice
Their vision of what is an entrepreneur is enlightening. It was more an accident than a destiny. But today their advice is worth reading.

You should always be flexible. You should try and explore many solutions, test them with customers and abandon the wrong ones very fast. They have the same views on the personality of entrepreneurs: “99% of founders fail because they cannot change and want to control too much”.

Passion, risk taking and self-confidence seem to be the critical strengths of entrepreneurs combined with intelligence and hard work. “But this is not sufficient. Luck also plays a major role.

When their age and experience is mentioned, Geschke adds that “I don’t think there’s any mystery in running a business. I think it helped that we were in our 40s, that we had worked for a variety of organizations. We had worked in other companies, but tried to leave their bad ideas as proprietary to them. We tried to pick the best things that we saw.” What is essential is to have a vision of what you want to do. “I am not a hunter, never have fired a gun, but I’m told that if you want to shoot a duck, you have to shoot where the duck is going to be, not where the duck is. It’s the same with introducing technology: if you’re only focused on the
market today, by the time you introduce your solution to that problem, there’ll probably be several others already entrenched.”

The ingredients of success
From the initial frustration which is at the origin of their departure from Xerox to the success of Adobe, the lessons are many. Never be a one-product company; technology cannot be simply transferred, you need to add brain power, hire good professionals; and as founders, you need to have “the intellectual capability, inherent honesty, ethical behavior and principles by which we lead [your] personal and business lives.”

In a few sentences, the ingredients of success are numerous, complex as well as simple and probably common to all great entrepreneurs.

To know more about Adobe:
The Revolutionaries: www.thetech.org/exhibits/online/revolution
Adobe Systems, Computer History Museum: www.computerhistory.org
Founders at Work, J. Livingston, Apress (2007)
In the company of Giants, R. Jager and R. Ortiz, Mcgraw-Hill (1997)

Next Article: Bob Swanson: Genentech

Now the cap. table in 1986

and the shareholding structure from 1982 to 1986:

An interesting post from the interesting web site Xconomy.

Robert Beyster gives his views about how much stock a founder should keep and his answer is….

“8 to 10 percent of their company”.

This is quite an unusal piece of advice as most accounts on the topic try to maximize the stake. Beyster focuses on value creation and incentives to all parties.

This is consistent with what I teach about equity (see the post equity split in start-ups dated October 30, 2008).

So you want to be an entrepreneur, but you’re just not sure. And you wonder: Should I quit my well-paid job in the middle of a recession, raise money on 37 credit cards, build a lab bench in my garage next to my rusty old bike and start a [...] company? Hell yes! Leaping into the void leads to freedom and growth, which always lands you on a higher plane. Afraid of failure? You’d be amazed at how many investors prefer to back someone who has tasted the bitter fruits of failure. In failing you learn what not to do. Get your skin in the game and there is no failure—you have opened your mind to growth and yourself to reinvention.

This is how Larry Marshall, a serial entrepreneur, begins an article he wrote in 2001! Maybe not as sexy as Guy Kawasaki or Paul Graham, but certainly as interesting. I just discovered this and his blog yesterday and I thought it is worth reading it entirely. So here is the full paper taken from Laser Focus World.

So you want to be an entrepreneur, but you’re just not sure. And you wonder: Should I quit my well-paid job in the middle of a recession, raise money on 37 credit cards, build a lab bench in my garage next to my rusty old bike and start a photonics company? Hell yes! Leaping into the void leads to freedom and growth, which always lands you on a higher plane. Afraid of failure? You’d be amazed at how many investors prefer to back someone who has tasted the bitter fruits of failure. In failing you learn what not to do. Get your skin in the game and there is no failure—you have opened your mind to growth and yourself to reinvention.

As engineers and scientists, we have natural obstacles to overcome if we are to become entrepreneurs. We look at things from the technology perspective and forget the mantra of the marketplace. Open your mind to a market, understand your customer’s problem, then create a solution that puts more cash in his pocket. While technology can enable a new business, it is not necessary. However, knowing your market and the needs of your customers is mission-critical in starting your business.

Too early to market and you run out of money before you generate revenue to sustain your business. Too late and you’re just another “me too” scrambling for the crumbs of the pie dropped by the market leader. But if you read the market right, then you ride the crest of the market wave all the way to success.

Focus, focus, focus
As a photonics person you should understand focus. In a startup your focus must be diffraction limited—do one thing and do it better than everyone else. With limited resources, the only way to produce enough force to penetrate the market is to focus all your weight on a single point. Don’t wear blinders. You must be aware of and respond to changes in the market. But focus is the key. Pick the one product you think will sell. Talk with your customers to define your product. Make sure that your customers want to buy it. Then, when you have defined it, engineer it, produce it, and sell it fast. Pick the wrong product and you will fail quickly. But try to spread the risk and you will linger in purgatory indefinitely.

Only two things create value in a company—product development and selling (marketing is selling to groups). Research may be the key to your company’s future, but there are bills to pay between now and then. Don’t get into business to do research—find a university and give them some money to do it for you; they’ll do a better job for less money. Your mission is to satisfy a market need and make money in the process. Unfortunately, it is possible to raise money today on the promise of tomorrow’s great technology, but this is a train wreck waiting to happen.

There is another aspect to focus—the customer. Everyone in the company from the janitor to the CEO must focus on the customer. Successful hi-tech companies maximize interactions between their engineers and customers and promote peer-to-peer selling. Customers are not only the source of your revenue, they are also the wellspring of your ideas.

One more thing, answer this question: Do I want to change the world (even a little), or do I just want to get rich quick? Those who start businesses because they want to create something new and better don’t always succeed, but those who are just in it for the buck almost never do. The fire inside your belly sustains you through the ordeal, but greed alone will not.

Did I mention focus?

Raising money
After funding startups in several ways, including using credit cards (37 of them, and in a recession too), friends and family, corporate backing, and venture capitalists (VCs), I have these observations. Bootstrapping and incubation work extremely well if you are smart enough to see far ahead of the market—then you can afford to trade time for money. You can raise an “angel” round to finance your prototype development and line up some real customers before you give away half the company raising venture financing. Although a VC will want 40% to 50% of the equity in the first round of financing (regardless of how much money you raise), if you can’t see more than two years into the future, get VC money (see “Making the pitch,” this page).

Venture capitalists add value beyond mere money. Their portfolio of companies can contain your future customers, their name should greatly leverage your cash, and their networks will open doors through which you could not otherwise pass. If you are a diamond in the rough, they will polish you until you shine, but if you don’t shine they’ll find another rock that will. And whoever gives you money, be it your brother, your barber, an angel, or a VC, make sure you like each other—you’ll go through a lot together in the years to come. Remember: you always need much more money than you think.

How do VCs decide which businesses to fund? Ask yourself how you decide to lend money to a friend. Trust. A VC trusts character, experience, team, and the quality of the idea. The idea will attract them, but the team will hook them. Venture capitalists invest in people first and ideas second. The market will change after you are funded and unless the team responds with better ideas, the business will fail. Startups have a wonderful ability to respond rapidly to change, and this, I believe, makes them the new-product development engines of industry.

Building the team
So what makes a great company? A great team. Clearly, a great CEO surrounds himself with people whose skills complement his own. Technical excellence alone is insufficient justification to hire any individual. It is better to have a well-coordinated team of good players than an ungainly group of outstanding individuals. As a founder you must set the tone for your company and recruit people who share your vision, goals, and ideals. Hire the best people you can find wherever you can find them. And always be on the lookout for your own replacement—after all, don’t you want the best people running your company?

When you start hiring skilled people, many of them will want to “make the move to management.” Few of them are capable. A great manager gathers information first, and then takes decisive action. A great inventor makes leaps of faith based on intuition, and is usually a frustrating manager. A great entrepreneur is a mix of the two. Understand that many people want to be managers but few should be—management is not about ego. It is about serving your subordinates in any way that better enables them to do their job, and then getting the hell out of the way so they can do it.

Even the best team players are working for a paycheck. So, share the wealth. Pay people what they are worth, not what you can get them for. Generally, compensate those who contribute to future value—scientists and engineers—in stock, and those who generate immediate value (sales) in cash. If everyone is an owner of your business they will take pride in it, nurture it, and ensure its success.

And remember, you are the lynchpin of your team. Surround yourself with quality advisors on technology, marketing, and business. These are peers, colleagues, and friends. But most important, find an experienced startup CEO who has built companies like yours before and who is still actively doing it, and make him your mentor.

Build more than a better mousetrap
As technologists we often are fooled into thinking that if we simply create a better technology, the market will be ours. A business creates solutions for which customers pay. So if better technology creates a better solution, then the world will beat a path to your door, right? Wrong! Technologically, visible diodes were a quantum leap from HeNe lasers, yet it has taken 10 years for them to replace the HeNe. It’s much harder than you think to displace an entrenched technology. You need substantial improvements, better cost structure, or both. Cash in the pocket is the customer’s bottom line—if you keep more in theirs, they will put some in yours. There is a fixed amount of cash being spent in any given industry. If you want a portion of that cash, either you can take market share from competitors, or capture cash that is paid to others (lifecycle costs, for example), or (ideally) grow the market by adding functionality. This is the crux of any new business.

In my second business, we created a revolutionary solid-state laser technology to replace the ion laser. We could produce several watts of green laser output from an all-solid-state box the size of a cigar case. This was a big improvement over ion lasers, but only to people who worried about 3-phase power, water-cooling, portability, and lifetime. It turned out that, for many people, other benefits of ion lasers that we had never considered outweighed these problems. We persevered, though, and ultimately found a niche in the medical market creating the world’s first miniature portable photocoagulator. Customers loved it. We also replaced copper vapor lasers in dermatology. Again the customers loved it. But we forgot to grow the market. We had made a box that didn’t need a new tube every few years. It worked so well, that once we sold a unit we never saw that customer again. Your new product should not only offer greater functionality at a lower price—it also needs to grow the market.

Running your business
The marketplace is a crucible that burns away all irrelevancies and leaves one pure product—profit. If you don’t make money, your business will fail, and no amount of excuses can save you. No excuses is a core principle of business. Keep your commitments! If you tell Wall Street you will make $1/share earnings—do it. If you fail, have a recovery plan and be sure to eliminate the source of the failure. The market hates failures, but it hates excuses more.

The market rewards results, not effort. As R&D people we learn there is no such thing as failure; even a null result is valuable. Not in business. If you spend a year working on a contract that then goes south, you just wasted a year. You failed to generate revenue and you took food out of the mouths of your team. You should be shot! I hope you had a backup plan.

As your company grows, it will change. Businesses tend to excel at only one thing, but that thing evolves over the life of a business. A typical cycle would be technology, then execution, then manufacturing. JDS Uniphase (JDSU; San Jose, CA) is a great example—it penetrated the market with a great technology, gaining knowledge and experience that enabled the company to execute better than everyone else, and ultimately developed a world-class automated manufacturing system that produce long-lived quality products at a lower price. Now JDSU has fine-tuned a process that allows it to buy new technologies and quickly integrate them into that finely tuned manufacturing machine—that’s an ability that’s hard to beat.

Are you the CEO?
I’ve been lucky enough to report directly to several different types of CEOs whose backgrounds were technical, sales, marketing, and engineering. The two best were technical and marketing. The latter person had a natural advantage over the others in that he valued technology for its ability to reach the customer, not as something of intrinsic worth. He was customer-focused and hired great technology people (I like to think I was one of them) to create his vision.

The technology person was a truly visionary CEO. He immersed himself in his customers’ market. He spent a lot of time working alongside his customers to understand their needs, and thereby won both their trust and their business. He understood their problems and solved them. If you can do this too, you will win! So what are you waiting for?

ACKNOWLEDGMENTS
I have been fortunate enough to learn from some outstanding people and I thank them here: Josh Mackower, Milton Chang, Ted Boutacoff, Don Hammond, Bill Lanfri, Walter Koechener, Paul Davis, Bob Anderson, Robert Haddad, Bob Byer, and Dan Hogan.

ABOUT THE AUTHOR
Larry Marshall is the CEO of Lightbit Corp, a next-generation telecommunications components startup. He has angel-invested in three startups, and personally done three others, including Light Solutions Corporation, which merged with Iris medical, and went public as Iridex, in February 1996 (Nasdaq:IRIX; Mountain View, CA). Marshall is an active inventor, holds nine patents protecting 16 commercial products, and has over 100 publications and presentations. He is chairman of the OSA Conference on Advanced Solid State Lasers, is an editorial advisory board member to Laser Focus World, and is on the board of directors of two telecommunications startups. Larry Marshall is founder and CEO of Lightbit Corp. P.O. Box 20453, Stanford, CA 94309; e-mail: larry@lightbit.com.

_______________________________

Making the pitch
When you write your business plan and pitch to a venture capitalist, you only need to answer seven basic questions:

1. What problem or need will you solve or serve?
2. Who are your customers?
3. How much will they pay?
4. What is your product?
5. How much will it cost to build and sell?
6. Who are your competitors and how will you beat them (barriers to entry or exit)?
7. How big is the payoff and when will it happen?

Your single-page executive summary should answer these questions and is likely to be the only part of your plan an investor actually reads. Write concisely and honestly.

When you write your business plan remember that a little bit of “hype” goes a very long way—the wrong way. And don’t believe your own hype. If you claim, for example, that “there are no competitors” or that “they are inferior,” you are actually telling investors that you are either a genius or a fool (and they will assume the latter). It’s actually pretty easy to sell a story and there have been some great cons. But if you do sell a story you’ll spend the next several years building a business doomed to fail—and who wants to do that?

It is hard to be honest with your own ideas, so take them for a test drive with friends. Surround yourself with quality business advisors who are not afraid to tell you the truth and you can quickly separate the lemons from the gems.

I had read In the Company of Giants in 1997 just before becoming a venture capitalist. Then when I began to read again about entrepreneurs, I just could not find it anymore and had to buy it through the reseller network of Amazon. It is as interesting as my previous posts (Once You’re Lucky, Betting it All, Founders at Work).

I will let you link the names and quotes with the pictures if you have time!

Steve Jobs: “In the early days, we were just trying to hire people that knew more than we did about anything and that wasn’t hard because we didn’t know a lot. Then your perspectives are changing monthly as you learn more. People have to be able to change.”

T. J. Rodgers (Cypress Semiconductor): “the standard entrepreneurial answer is frustration. You see a company running poorly, you see that it could be a whole better. Intel and AMD were arrogant. If you think about it, any billion dollar company, that has so much money to spend on R&D should be unassailable. But the large companies routinely cannot crunch little companies so something’s got to be wrong.”

Gordon Eubanks (Symantec): “What makes a company successful is people, process, product, and passion. You must have great people and product and passion balanced by process.”

Steve Case (AOL): “Do something you really love, you are passionate about. Take a long-term view, be really patient. There are going to be bumps on the road.”

Scott Cook (Intuit): “People [customers] won’t tell you what they want. Often they can’t verbalize it because they don’t understand things they’ve not seen. You must understand fundamental motivations and attitudes.”

Sandy Kurtzig (ASK): “I did not see it as incredible risk. Many entrepreneurs would tell you why it was obvious to do what they did. When you have nothing, you have nothing to lose. That’s why so few entrepreneurs can do it a second time. Even Jim Clark did not really start Netscape or Jobs did not really start Pixar. They funded it. You need other people to be hungry… Believe in yourself, surround yourself with good people, be willing to make mistakes, don’t get wrapped up in your success. You are still the same person you were when you started.”

John Warnock and Charles Geschke (Adobe): “Actually there was the very first business plan, then there was the second business plan, and then the third business plan; we never actually wrote the third business plan.”

Michael Dell: “It did not seem risky to leave school because I was already earning obscene amounts. The worst thing that could happen is I would return to school. The greater risk was to stay at school.”

Charles Wang (Computer Associates): “Managing is not just telling people what to do, but it is leading by doing. Know your strengths and weaknesses and complement yourself. Be realistic and objective. Surround yourself with great people.”

Bill Gates: “It’s mostly about hiring great people. We are [in 1997] 18,000 people and still the key constraint is bringing in great people. We naively thought there were guys who could tell us we weren’t doing things the best way.”

Andy Grove: “I can’t look at a startup as an end result. A startup to me is a means to achieve an end.”

Trip Hawkins (Electronic Arts): “You don’t have an objective, rational process. You need a certain amount of confidence. There are many things that you don’t know will go wrong. If you knew in advance all the things that could go wrong, as a rational person, you wouldn’t go into business in the first place.”

Ed McCracken (Silicon Graphics): “My venture capital friends tell me that many of the ideas they’re seeing for new businesses are coming from people under 26 years old.”

Ken Olsen: “Business school’s goal today is to teach people to become entrepreneurs. I think it’s a serious mistake. You learn first how to be a team member, then a leader.”

Bill Hewlett: “It was 1939 and it was no time to start a company. It was probably the supreme optimism of youth.” and “It’s not all due to luck, but certainly a large percentage of success is. We were in the right place at the right time. We were lucky and we had wonderful teachers and mentors. HP didn’t start in a vacuum.”